OUR RETURNS POLICY
All our bed slats and slatted bed base solutions are made to order so returns aren’t accepted unless our product is delivered in a damaged condition.
We only dispatch orders once they have been checked by our quality control team to ensure they meet our high standards.
All our products are carefully packed and delivered by trusted UK couriers to ensure they reach you in perfect condition.
In the unlikely circumstance that your order does arrive damaged we will endeavour to replace the order as soon as possible but ONLY under the condition that the delivery is signed for as “damaged” and you contact us within 7 days of delivery.
Unfortunately we cannot entertain any claim for damages after this period of time.
Please note: Due to the nature of our business you DO NOT have the right to cancel or amend your order once it has been placed and accepted by us under the “Distance Selling Regulations”.
To avoid disappointment we recommend you double check your measurements before placing an order to make sure your bed slat solution will fit your bed.
If you have any questions or concerns about our products please feel free to contact us before placing an order to ensure your satisfaction.
For other items such as fittings and fixings we offer a 14 day refund service in correspondence with the legal requirements in the UK.
The postage costs of these items covered by the 14 day refund service is covered by the customer.